Shipping policy

SHIPPING POLICY 

ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may be extended during:

  • High order volume periods

  • Severe weather events

  • Carrier delays

  • Supply chain disruptions

We will make every effort to ship orders as quickly as possible.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary depending on:

  • Carrier delays

  • Weather conditions

  • Remote delivery locations

  • Seasonal demand

Hedbergs is not responsible for shipping delays once a package has been transferred to the carrier.

ALASKA, HAWAII & REMOTE LOCATIONS

As an Alaska-based business, we proudly ship nationwide.

However, customers in remote or rural locations may experience longer delivery times depending on carrier service availability.

Some oversized or heavy items may require additional shipping charges. If this applies to your order, we will contact you prior to shipment.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear after shipment.

LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Hedbergs is not responsible for:

  • Lost packages marked as delivered

  • Stolen packages

  • Delivery errors made by the carrier

If your package is lost or damaged in transit, please contact the carrier directly to file a claim. We will assist where reasonably possible.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or undeliverable address:

  • Customer will be responsible for reshipping costs

  • Original shipping charges are non-refundable

Please review your shipping address carefully before placing your order.

SHIPPING RESTRICTIONS

We currently ship within the United States.
For international shipping inquiries, please contact us prior to placing an order.

Certain products may have shipping restrictions due to size, weight, or regulatory considerations.

ORDER ISSUES OR QUESTIONS

If you experience any issues with your shipment, please contact us:

Hedbergs
Email: info@hedbergsauto.com
Phone: 907-521-9732

We will do our best to assist and ensure a smooth delivery experience.